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Providing a clear and comprehensive overview of the role's responsibilities and expectations.
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Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.
Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.
An SAP S/4HANA Customer Management Consultant focuses on maximizing customer satisfaction, sales efficiency, and service excellence within the S/4HANA ecosystem.
Specializes in CRM functionalities, ensuring a seamless customer journey.
Configure and customize the Customer Management module in S/4HANA to align with sales and service strategies.
Ensure seamless integration of Customer Management with other CRM tools and applications.
Oversee customer data management, including segmentation, profiling, and data quality.
Map and optimize sales, service, and support processes within the system.
Set up dashboards and reports for insights into customer behaviour, sales trends, and service performance.
Coordinate with marketing modules or tools to ensure unified customer data and campaigns.
Provide system training to sales and customer service teams to ensure efficient tool utilization.
Ensure data handling and customer interactions are compliant with regulatory standards.
Monitor the latest SAP Customer Management functionalities and advocate for relevant updates or integrations.