Diverse Candidate Pool
Foster innovation and inclusivity by tapping into our diverse pool of candidates from various backgrounds, experiences, and perspectives.
Providing a clear and comprehensive overview of the role's responsibilities and expectations.
Thoughtfully selecting and presenting a tailored pool of skilled candidates.
Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.
Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.
An RPA (Robotic Process Automation) Support Engineer is instrumental in ensuring the seamless operation of deployed bots within an organization. Their primary responsibility is to monitor, troubleshoot, and provide rapid response to any issues or failures related to the RPA solutions, ensuring minimal disruptions to business processes.
An RPA Support Engineer should have a strong technical background, knowledge of RPA tools/platforms, and troubleshooting skills. They must also possess effective communication skills, a proactive mindset, and the ability to work under pressure, ensuring business continuity.
Anicalls provides post-deployment support for bots, troubleshooting any issues, and ensuring uninterrupted automation.
Constantly monitor the operation of deployed bots to ensure they are executing tasks as expected. Use RPA-specific monitoring tools and dashboards for real-time surveillance.
Rapidly respond to and rectify bot failures or errors. This may involve debugging bot scripts, adjusting bot configurations, or coordinating with IT departments for infrastructure-related issues.
Log all bot-related incidents, classify their severity, and track their resolution. Communicate major incidents to relevant stakeholders.
Ensure bots remain compatible with updates in the RPA tool itself or integrated systems by applying necessary patches or upgrades.
Monitor and maintain the RPA infrastructure, ensuring that all components such as servers, databases, and virtual machines are in optimal health.
Ensure regular backups of bot configurations and essential data. Formulate and execute recovery strategies in case of bot or system failures.
Analyze bot performance metrics and recommend improvements. This might involve refining bot workflows, suggesting infrastructure upgrades, or even retraining bots.
Work closely with RPA developers, business analysts, and IT teams to ensure the bot environment is always in sync with organizational needs and updates.
Train end-users or business process owners about bot functionalities and basic troubleshooting. Provide guidance on how they can best interact with bots.